Privacy policy

Last Updated: March 18, 2026

Xylana Boutique ("we," "us," or "our") operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the "Services"). Xylana Boutique is powered by Shopify, which allows us to deliver these Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our Services, make a purchase, or otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read this policy and understand our practices regarding your information as described herein.

1. Personal Information We Collect

"Personal information" refers to information that identifies you or can reasonably be linked to you. It does not include anonymous or de-identified data. We collect the following categories of information:

  • Contact Details: Name, billing address, shipping address, telephone number, and email address.

  • Financial Information: Credit card, debit card, or other payment card numbers, transaction details, and payment confirmations (processed securely via Shopify).

  • Account Information: Username, password, security questions, and account preferences.

  • Transaction Data: Items viewed, items in your cart or wishlist, purchase history, returns, exchanges, and cancellations.

  • Customer Support Communications: Any information you include in your communications with us.

  • Technical & Device Data: IP address, device type, browser information, and unique device identifiers.

  • Usage Information: Data regarding how and when you interact with or navigate our Services.

2. Sources of Information

We collect personal information:

  • Directly from you: When you create an account, make a purchase, or contact us.

  • Automatically: Through cookies and similar tracking technologies when you browse our site.

  • From Service Providers: Such as Shopify, payment processors, and shipping partners.

3. How We Use Your Personal Information

  • Order Fulfillment: To process payments, manage shipping, facilitate returns, and manage your account.

  • Marketing & Advertising: To send promotional messages via email or SMS (with your consent) and to show you targeted advertisements based on your interests.

  • Security & Fraud Prevention: To verify accounts, monitor for malicious activity, and provide a secure shopping environment.

  • Communication: To provide customer support and maintain our business relationship with you.

  • Legal Compliance: To comply with applicable laws and respond to valid legal requests from government authorities.

4. Disclosure of Information

We may share your information with third parties in the following circumstances:

  • Service Providers: Such as Shopify, payment gateways, and delivery services (e.g., Canada Post).

  • Business Partners: For marketing purposes, in accordance with their own privacy policies.

  • Legal & Business Transfers: In connection with a merger, sale, or bankruptcy, or to protect our legal rights.

5. Relationship with Shopify

Our Services are hosted by Shopify Inc. Shopify collects and processes your information to provide and improve the Services. Information submitted through our site may be stored outside of Canada (including in the United States). By using our Services, you acknowledge that your data may be subject to the laws of the jurisdictions where it is stored. For more information, please review the Shopify Customer Privacy Policy.

6. Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority in their province or territory of residence.

7. Security and Retention

While we implement industry-standard security measures (including SSL encryption), no method of transmission over the internet is 100% secure. We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including legal and accounting requirements.

8. Your Rights (Canadian Residents)

Depending on your province of residence, you may have the following rights:

  • Access: The right to request a copy of the personal information we hold about you.

  • Correction: The right to request that we correct inaccurate or incomplete information.

  • Withdrawal of Consent: The right to opt-out of marketing communications at any time via the "unsubscribe" link in our emails.

  • Deletion: The right to request that we delete your personal information (subject to legal retention requirements).

To exercise these rights, please contact us at the email address provided below.

9. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than Canada (such as the US). While your information is outside of Canada, it is subject to the laws of the country in which it is held and may be subject to disclosure to the governments or law enforcement of those countries.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: info@xylanaboutique.com

Address: 2210 Bank Street 1034, Ottawa, ON K1V 1J5 Canada